Frequently Asked Questions

Yes, all products at The Pink Case are carefully selected to ensure they are body-safe. Your health and well-being are our top priorities, and we guarantee that:

1. Non-Toxic Materials:
   All toys and accessories are made from high-quality, non-toxic materials such as medical-grade silicone, ABS plastic, and stainless steel.
2. Free from Harmful Substances:
   We avoid products containing phthalates, latex (when possible), or other potentially harmful chemicals.
3. Certified Safety Standards:
   We only work with trusted manufacturers who comply with safety regulations and certifications.
4. Easy to Clean:
   Our products are designed for easy cleaning to ensure hygiene and long-term usability.

Feel confident knowing that every item in our store is safe for your body and designed with your comfort in mind. For further inquiries, feel free to email us at info@thepinkcase.com.

Shopping at The Pink Case is simple! Just follow these steps:

1. Find the Product You Want
   Browse through the categories in our menu or use the search bar to find what you're looking for.
2. Select Product Options
   Once you've chosen the product, select the color and size (if applicable) and click ADD TO CART.
3. Add More Products
   You can keep browsing and adding more items to your cart as you like.
4. Review Your Cart
   When you’re ready, go to your cart by clicking the icon in the top-right corner. Verify that the products in your cart are correct, accept the terms and conditions, and click CHECKOUT.
5. Enter Your Information
   Provide your email address to continue, then fill out your personal details and delivery information.
6. Choose Your Payment Method
   Select your preferred payment option from those available through Shopify Payments:

• Credit/Debit Card
• Apple Pay
• Google Pay
• Shop Pay

1. Confirm Your Purchase
   Review the confirmation message, and wait for a confirmation email with the details of your order.
2. Receive Your Order
   Your order will be delivered directly to your home or office.

If you have any questions, please visit our FAQ page or email us at info@thepinkcase.com.

At The Pink Case, we offer several secure payment options through Shopify Payments to make your shopping experience easy and convenient:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• Apple Pay
• Google Pay
• Shop Pay

Choose the payment method that suits you best at checkout, and enjoy a smooth, hassle-free experience.

If you have any questions or need further assistance, feel free to visit our FAQ page or email us at info@thepinkcase.com.

If you're experiencing trouble completing your purchase with a card at The Pink Case, here are a few common reasons and solutions:

1. Incorrect Card Information
   Double-check that the card number, expiration date, CVV, and billing address are entered correctly. Even small errors can block the transaction.
2. Insufficient Funds or Credit Limit
   Ensure your card has sufficient funds or available credit to cover the total amount of the purchase.
3. Bank Restrictions
   Some banks may block online or international transactions as a security measure. Contact your bank to verify if the transaction is being blocked and request authorization if necessary.
4. Card Compatibility Issues
   Make sure your card type is supported (Visa, MasterCard, American Express, or Discover). If you’re using a prepaid or gift card, confirm that it’s enabled for online purchases.
5. Browser or Device Issues
   Try using a different browser or device to complete your purchase. Clearing your browser's cache may also help.
6. Payment Gateway Verification
   Some transactions may require additional security verification (e.g., 3D Secure). Check if your bank or card issuer has sent a notification to complete the verification.
7. Multiple Failed Attempts
   If multiple failed attempts have been made, your card provider might temporarily block the card for security reasons. Contact your bank or try a different payment method.

If the issue persists, please reach out to us by emailing us at info@thepinkcase.com for further assistance. We’re happy to help!

100% All orders from The Pink Case are shipped discreetly to protect your privacy. We understand the importance of confidentiality, so we take the following measures:

• Plain Packaging: Your order will arrive in a plain box or envelope, with no logos.
• Neutral Shipping Label: The shipping label will only display essential information, such as your name and address, without any mention of the contents.
• Secure Delivery: We ensure that packages are sealed properly to maintain the integrity of your order throughout transit.

Our goal is to provide a smooth, private shopping experience, so you can feel confident from the moment you place your order until it reaches your door.

If you have any further questions about our shipping process, email us at info@thepinkcase.com.

Using a discount coupon at The Pink Case is quick and easy. Just follow these steps:

1. Add Products to Your Cart
   Browse through our selection and add the items you want to purchase to your cart.
2. Go to Your Cart or Checkout
   Once you’ve added everything, click the cart icon in the top-right corner and select Checkout.
3. Enter Your Discount Code
   On the checkout page, you’ll see a field labeled Discount Code. Type or paste your coupon code into this box and click Apply.
4. Verify the Discount
   Once applied, you’ll see the discount reflected in your order summary. Make sure the total is correct before proceeding.
5. Complete Your Purchase
   Continue with the checkout process by entering your shipping and payment information, then place your order.

If you encounter any issues applying the coupon, double-check the code for typos and ensure it hasn’t expired. If the problem persists, please email us at info@thepinkcase.com for assistance.

Yes, shopping at The Pink Case is completely safe. We prioritize your security and privacy throughout your entire shopping experience. Here’s how we ensure a secure environment:

1. Secure Website
   Our website is protected with SSL encryption to safeguard your personal and payment information during transactions. Look for the padlock icon in your browser’s address bar to confirm a secure connection.
2. Trusted Payment Gateway
   We use Shopify Payments, a reliable and secure payment platform, to process all transactions. Your payment details are never stored or shared with third parties.
3. Discreet Packaging
   All orders are shipped in plain, unmarked packaging to protect your privacy.
4. Privacy Policy Compliance
   We adhere to strict privacy policies to ensure that your personal data is used only for order processing and customer service.
5. Customer Support
   If you have any questions or concerns, contact us via email at info@thepinkcase.com.

At The Pink Case, your safety and satisfaction are our top priorities. Shop with confidence and enjoy a secure and private shopping experience.

At The Pink Case, we aim to deliver your order promptly and affordably. Here's what you need to know:

Shipping Cost

• Free Shipping: Available on orders over $89 within the United States.
• Standard Shipping: A flat rate applies to orders under $89, calculated at checkout based on your location.

Shipping Times

• Standard Shipping: Typically takes 3–7 business days within the U.S.
• Delivery times may vary due to location, holidays, or carrier delays.

Order Processing

• Orders are processed within 1–2 business days after purchase. A confirmation email with tracking information will be sent once your order is shipped.

For additional inquiries, feel free to email us at info@thepinkcase.com.

Tracking your order from The Pink Case is simple. Follow these steps:

1. Order Confirmation Email
   After completing your purchase, you’ll receive a confirmation email with your order details and a tracking number once your package ships.
2. Track Your Package
   Use the tracking number provided to monitor the status of your delivery. You can click the tracking link in the confirmation email or enter the tracking number on the carrier’s website.
3. Delivery Updates
   Stay informed with regular updates from the carrier about your package's location and estimated delivery date.

If you encounter any issues with tracking your order, please email us at info@thepinkcase.com, and we’ll be happy to assist you.

If you need to modify the delivery address after placing your order, follow these steps as soon as possible:

1. Contact Us Promptly
   Email us at info@thepinkcase.com with your order number and the correct delivery address. If your order hasn’t been processed yet, we’ll update the address for you.
2. Act Quickly
   Once the order is processed and shipped, we may not be able to make changes. However, we’ll do our best to assist by contacting the carrier and requesting a redirect if possible.
3. Verify the New Address
   Ensure the new address is accurate to avoid further delays or complications with your delivery.

If you realize there’s an error, reach out to us immediately to prevent delivery issues. We're here to help!

If your order arrives and it's not what you requested, don’t worry! Follow these steps, and we’ll resolve it promptly:

1. Contact Us Immediately
   Email us at info@thepinkcase.com with your order number, a description of the issue, and, if possible, a photo of the incorrect product.
2. Do Not Use the Product
   Please keep the product in its original condition and packaging. Avoid using it to ensure a smooth exchange process.
3. We’ll Make It Right
   Once we verify the issue, we will guide you through the return process and send you the correct item as soon as possible. If the product is no longer available, we can offer an equivalent replacement or a refund.

Your satisfaction is our priority, and we’ll do everything possible to fix the issue quickly.

The Pink Case offers shipping within the United States and internationally. We are committed to providing fast, reliable, and discreet deliveries wherever you are.

Shipping rates and delivery times may vary depending on the destination. At checkout, you’ll find available shipping options and estimated delivery times based on your location.

We are not responsible for VAT, import duties, or any additional taxes imposed by your country on international orders. These charges vary by location, and we are unable to estimate them at the time of purchase.

If an order is returned due to unpaid VAT, duties, or import taxes, shipping fees will not be refunded. Please check your country’s import regulations before placing an order.

If you have any questions about shipping, feel free to email us at info@thepinkcase.com.

If your order is taking longer than expected, follow these steps:

1. Check Your Tracking Information
   Use the tracking number provided in your shipping confirmation email to see the latest updates on your order’s status. Sometimes, delays can occur with the carrier due to weather, holidays, or other unforeseen issues.
2. Contact Us for Assistance
   If the tracking information is unclear or your order appears to be significantly delayed, please email us at info@thepinkcase.com with your order number and details.

We’ll investigate the issue promptly and provide you with updates or solutions to ensure you receive your order as soon as possible. Your satisfaction is important to us!

Due to the intimate nature of our products, we cannot accept returns or exchanges once the package has been opened. However, if you receive a defective or damaged item, please contact us within 30 days of delivery, and we will provide a replacement or issue a refund.

If you have any further questions, feel free to reach out. We're here to help!

How Can I Exchange a Product?

If you need to exchange a product, you must contact The Pink Case within 7 calendar days of receiving your order. Please note the following conditions:

Eligibility for Exchange

• This policy applies only to products with a security seal.
• The seal must be intact and in perfect condition to qualify for an exchange.

Products without a security seal are not eligible for exchange, as they are classified as personal hygiene and health products.

How to Request an Exchange

• By Email: Contact us at info@thepinkcase.com with your order number and the details of the product you want to exchange.
• Through Our Website: Fill out the Contact Us form on our website to submit your request.

We’ll review your request and guide you through the next steps to complete the exchange process. Thank you for your understanding!

Yes! At The Pink Case, we are committed to fostering learning and empowerment through sexuality education. On our website, you’ll find a variety of resources designed to help you explore, understand, and enjoy intimacy to the fullest.

Our educational offerings include:

1. Blog Articles
   Explore topics related to sexual wellness, intimacy, self-care, and product guides to enhance your knowledge and experience.
2. Product Guides
   Learn how to use our products effectively and safely with detailed how-tos and expert recommendations.
3. Tips and Advice
   Get practical advice on communication, body confidence, and sexual well-being. Follow us on Instagram @thepinkcase_.

We believe that knowledge is key to empowerment. Whether you're curious about specific topics or want to get the most out of your purchases, our educational resources are here to support you.

If you have questions or suggestions for new topics, feel free to email us at info@thepinkcase.com.